Policy
Return Policy
Returns and refunds are handled between buyers and stores. Sedifex helps with reporting and mediation.
For buyers
- Confirm store return conditions before payment.
- Keep proof of payment and WhatsApp order messages.
- Report unresolved issues through the contact page.
For stores
- Share clear return timelines and product conditions.
- Respond to customer concerns quickly and respectfully.
- Resolve disputes with transparent communication.
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