Policy
Shipping and Delivery Policy
After a customer makes a request, the customer will be contacted to confirm delivery details. A dispatch rider then delivers the product to the agreed location.
How fulfillment works
- Customer places a request for a product.
- The store contacts the customer to confirm delivery address, timing, and fees.
- A dispatch rider delivers the order based on the confirmed details.
- Customers can also visit the store directly to pick up products.
For stores
- Communicate delivery coverage areas and costs clearly before accepting an order.
- Share realistic dispatch and delivery timelines with customers.
- Notify customers promptly when delays or stock issues affect delivery.
Need help? Visit Contact us.