Policy

Shipping and Delivery Policy

After a customer makes a request, the customer will be contacted to confirm delivery details. A dispatch rider then delivers the product to the agreed location.

How fulfillment works

Customer places a request for a product.
The store contacts the customer to confirm delivery address, timing, and fees.
A dispatch rider delivers the order based on the confirmed details.
Customers can also visit the store directly to pick up products.

For stores

Communicate delivery coverage areas and costs clearly before accepting an order.
Share realistic dispatch and delivery timelines with customers.
Notify customers promptly when delays or stock issues affect delivery.

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